Shipping and Returns


Shipping & Returns

Beyouchair.com

 

Shipping

Which countries do you ship to?

We offer international shipping to over 35 countries and we are always expanding that network. Do you love the BeYou products and live in a country not within our shipping network? Contact us and we will do our best to assist you.

 

What shipping methods do you offer?

We dispatch your order from one of our fulfilment facilities located across the world, including the USA, Europe or Asia.

Because of that, we use different carriers based on which fulfilment facility has your order available in store.

 

What is the shipping price?

The shipping price depends on your product weight and dimensions and also the country we are shipping it to. The price is displayed during your checkout process, as soon as you enter your shipping information. We offer extremely time and cost-effective shipping. 

 

I just place an order. When can I expect to receive it?

We hope you and your families are managing to stay safe and well during these unusual and challenging times. As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their orders. We apologise for the inconvenience this may cause and we thank you for your patience and understanding at this time.

Orders are processed and dispatched on a first-come-first-served basis.

We generally depend on the speed and efficiency of customs and mailing services in each country. Sometimes we experience very fast shipping times, while others there are delays that we really cannot control or influence.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to a family member's home. We cannot ship to PO Boxes or APO/FPO addresses. Shipments can only be delivered to physical addresses.

 

As a general rule, the average normal post shipping delivery time for different countries is:

The UK and Mainland Europe: 16 to 18 business days

USA, Canada, Australia and New Zealand: 14 to 16 business days

Rest of the world: approximately 20 business days

Weekends don’t count towards these timelines.

If your package takes slightly longer, we appreciate your patience while you wait for it to arrive.

 

Please allow at least 20 days before contacting us to inquire if you haven’t received your order by then. Some mailing services tend to experience longer delays in delivering orders. We, unfortunately, cannot control these delays and appreciate your patience in allowing additional time to receive your order.

Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your order as soon as possible and in the quality you expect.

Shipping ("ships in") times displayed on beyouchair.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond beyouchair.com's control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item for (such as a birthday, Christmas, anniversary, etc.) that you order your items well in advance.

beyouchair.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience as much as possible. 

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, etc. please allow extra delivery time. During those special occasions, we will do our best to provide notices to reflect possible delays. 

There may be occasions when beyouchair.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, beyouchair.com will contact you and offer to cancel the order and refund your purchase price in full.

Shipping for crowdfunding / pre-order items is different and is published on the crowdfunding / pre-order campaigns we may run, from time to time, on our website.

 

I made a mistake in my shipping details. Can I change them?

Customers are responsible for providing complete and accurate shipping addresses. beyouchair.com can not make changes to your shipping address once a package has been shipped, and beyouchair.com is not liable for packages lost or returned to sender due to incomplete or inaccurate addresses.

 

Any chance my order gets lost on the way? Do you guarantee delivery?

We commit to deliver every product ordered in our store! If you don’t receive your order within the given delivery timelines, feel free to contact us and we’ll get back to you as soon as possible!

If you know the mailing service in your country tends to be less efficient, kindly allow additional time for delivery before considering your order lost on the way.

If you haven’t received your order within 30 days from the date you placed your order, we will do our best to reconcile the order and find a solution that you consider satisfactory.

 

What if my order arrives damaged?

We do our best to provide our customers with the best quality product and impeccable shopping experience. However, some factors are beyond our control and can result in your product being damaged. If you received a defective, incomplete or damaged product, please contact us as soon as possible and no later than 48 hours from the time you received the order and we will be happy to assist you without delay.

Please also refer to our Exchange and Refund/Return Policy.

 

Can you mark my order as a “Gift”?

We, unfortunately, cannot mark your packages as "gifts", due to legal requirements that are outside our control.

 

What about duty/custom fees and taxes?

Shipping to the US is generally Duty-Free for orders up to $800.

We are shipping the beyouchair.com product all over the world so it is impossible for us to build in the various duties, VAT and GST tax for each location. You will therefore need to cover any duty and tax applicable in your country upon the receipt of your order.

We will do our best to get it to you in the most cost-efficient way possible and we will pass on to you any savings we discover along the way.

beyouchair.com can not be held responsible for any package that does not make it through the local customs and is destroyed or returned due to the item being rejected in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay such taxes and fee if any.

 

How can I track my package?

You will receive a tracking number soon after your order is dispatched. Simply visit the carrier's website and enter the tracking number to see the location/status of your package.

If more than 7 business days passed and you haven't received your tracking number, please contact us with your order number and the subject "Tracking # For My Order".

We will get back to you within 2 business days with your tracking number if it’s available.

 

There’s a problem with my shipment. Please help!

If there's a problem with your package, contact us and we will do our best to assist you as soon as possible. Please include your order number, a brief description of the problem, and any reference number you have (in case you already opened a support ticket with the shipping carrier).

Exchange & Refund/Return Policy

Can I return my purchased product? 

We offer a 1 year limited warranty on manufacturing defects. If you experience any issues with your product, please email us at contact@beyouchair.com and we'll be very happy to help.

Items that are bought as part of a clearance sale (defined as at less than one-third of their original cost; equal to or more than 30% off ) cannot be refunded or returned (unless received damaged and an email informing us about the damage, along with photographs showing the damage, is sent through to us no later than 48 hours from the time of order receipt) - their purchase is final. However we may, at our sole discretion, agree to credit part of the amount towards another purchase - please do contact us in advance of returning such items.



Involuntary returns

If your order is processed correctly on our site and your local post office can't deliver it to you because you are not available and/or you are not collecting it from the post office, the package will be returned to sender after a waiting period (the length of which depends on the procedures of your local post office). 

We make every effort to notify you that your package is ready for delivery so you can collect it and prevent having it returned to the sender.

We are not responsible for such involuntary returns and once the package returns to us, we consider the order closed.

Return packages incur a number of fees for us, which is why simply re-sending it back to you is not possible. 

If you wish to have the package resent to you, you will be responsible to cover the additional fees we incurred because of its return.

A US$75 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. You will also be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition, to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

 

Voluntary returns

If you wish to return an item, please contact us no later than 30 days from the date of your order receipt. We'll provide you with the return address. You will be responsible for the shipping cost of the return/exchange. As soon as we receive the item we will either issue a refund or we will exchange the product for another one.

To avoid potential issues, we strongly recommend using a tracking service when returning any item.

If you received a damaged or incomplete order and have not notified us (via email, along with photographs showing the damage/problem) about the damage or missing items within 48 hours from the time you received the order, we will not take responsibility for the damaged or missing items.

 

Order cancellation

Customers can cancel their order at anytime prior to shipping. Once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Return and Refund Policy comes into effect.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The amount of days largely depends on your bank.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@beyouchair.com and we will be happy to assist you.

 

Non-returnable

There are certain situations where no refunds or replacements are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept a product that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

No refunds or replacements will be made for sale items or end of line product received unused, undamaged, without any missing parts.

The product that has been misused or changed may not be eligible for returns.

 

Exchanges

We only replace items if they are received by the customer defective, incomplete or damaged due to our manufacturing negligence or error. You must contact us as soon as possible and no later than 48 hours from the time you received your order to inform us if you received a damaged/incomplete/defective product. If you need to exchange it for the same item, send us an email at contact@beyouchair.com and we'll provide you with all details necessary for the return.

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, we are happy to take it back. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.

If the product is found to be damaged or used beyond what it takes for you to reasonably inspect it, then we may reject a refund or exchange.

 

Shipping 

To return your product, please contact us and we'll provide you with all details necessary for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages getting lost on the way to us

Upon receipt of your return, we will assess the product(s) and if a refund is granted, the prompt refund will be issued to your original method of payment.

 

International returns

We are sorry that we cannot accept international returns via our website. Please contact us and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

 

What else do I need to know?

If you received an incorrect, incomplete or damaged product, please contact our customer care immediately and no later than 48 hours from order receipt, so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.

We will email you detailed return instructions to return your item(s).

If you're returning more than one item, we may ask you to ship items together or in separate boxes.

Your refund will include the price of the item(s) minus the return shipping fees. The refund will not include any original shipping charges, if applicable.

Your refund will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

 

Pre-Order Campaigns

If you pre-ordered items during any of our pre-order campaigns, many of our usual policies may be different or inapplicable. Please visit our Terms of Service for further details on Pre-Order Campaigns.

 

Have a question we haven’t answered yet?

Simply contact us at contact@beyouchair.com and we’ll get back to you as soon as possible.